How to order equipment or services?
For those required to do so by the State of California and/or contract requirements, Standard Telecommunications Service Request Form STD.20 (Services) and/or Standard Purchasing Authority (PAPO) Form 65 (STD.65) (Equipment), may be submitted using any of the contact methods listed below. For those not required to use the standard forms (e.g., non-state agencies, local governments, educational institutions, etc.), a signed purchase order is required to place an order. Those wishing to purchase from this contract must complete the Authorization to Order (ATO) process through CALNET. ATO status will be verified prior to an order being processed. Customers will receive a unique order number and order confirmation within five business days of receipt of order/service request.
Quadrigae Global is only authorized to accept orders, provide equipment or services, and/or make changes to Customer accounts upon receipt of an authorized and properly executed purchase document and/or service order submitted by Authorized Personnel. Authorized Personnel are State Authorized Telecommunications Representatives (ATRs) and Authorized Non-State Entities. Authorization is determined by the State Office of Technology Services, Statewide Telecommunications Network Division (OTech STND). The State maintains a current list of those authorized Entities.
When applicable, as part of its process for ensuring authorization, Quadrigae will:
- Refer to the CALNET Application and Management System (CAMS) to determine a Customer’s
authority to order services and equipment.
- Validate that all Non-State Customers have signed a CALNET 3 Authorization to Order (ATO),
approved by CALNET 3 CMO prior to Provisioning of services. Authorization is only valid for services identified in the ATO.
Here are links that may help agencies and organizations during the ordering process:
Chief Agency Telecommunications Representative Information — http://www.otech.ca.gov/stnd/resources/catr-atr-info.asp
State Telecommunications Management Manual Online — http://www.otech.ca.gov/stnd/resources/stmm-online.asp
State agencies must delegate a Chief Agency Telecommunications Representative (CATR/ATR). Here is link the to the CATR designation form (965) and instructions. — http://dts.ca.gov/stnd/calnet3/forms.asp
Local Government entities are not required to have a CATR/ATR, but customers must fill out an Authorization to Order (ATO) form. The form can be submitted online thru CAMS, or by using the hardcopy form located here: — http://dts.ca.gov/stnd/calnet3/forms.asp
To request access to CAMS, use this link: — https://cams.technology.ca.gov/Account/Login?ReturnUrl=%2fUser%2fAddUser
New non-state entities must complete a non-state agency service policy agreement (NSASPA) and request access to CAMS. Here is the link to the hard copy form: — http://dts.ca.gov/stnd/pdf/stmm/090000.pdf.
Orders, status requests, and service requests may be initiated using any of the following methods (in order of preference). Text message and voice communication methods will require follow-up documentation (i.e. STD-20 or STD-65 for state agencies, procurement documentation for non-state agencies) sent via e-mail, fax, postal mail, or courier service.
Fax: (800) 204-1869
Primary Phone: (800) 204-1869
Extension #1 — Orders and Technical Support
Extension #2 — General Assistance/Questions
Extension #3 — Invoice Questions
Extension #0 — Next Available Representative
Alternate Phone/Text Messages: (814) 691-5913
Alternate Phone/Text Messages: (760) 216-4479
U.S.Mail/FedEx/UPS/etc.: 24 Thorn Hill, Irvine, CA 92602-2413
Routine orders will be acknowledged via e-mail within the same business day received. Urgent/emergency requests will be processed immediately upon receipt and will also be acknowledged by phone immediately upon receipt. It is recommended that customers follow-up all urgent/emergency orders with a phone call or text message to ensure immediate processing. During widespread disasters, Quadrigae Global will attempt to coordinate with CALNET 3 CMO to prioritize orders. If CALNET 3 CMO is unavailable, Quadrigae Global will prioritize support based on customer inputs and best effort. With an office on each coast, we expect to be able to respond even in widespread disasters.
Normal business hours are 5:00 a.m. to 5:00 p.m. Pacific Time, but the 800 number is answered 24 hours per day, 7 days per week, 365 days per year for urgent/emergency situations. All calls initiating orders must be followed up with appropriate documents before order execution. We will work with customers to expedite urgent/emergency orders initiated in this manner.