How do I dispute a charge on my invoice?
Should any Customer dispute, in good faith, any portion of the invoiced amount due, the Customer shall notify Quadrigae in writing of the nature and basis of the dispute as soon as possible. In the event the dispute is not resolved prior to the invoice due date, the Customer may deduct the disputed amount from the amount due. No late payment charges shall apply to the disputed amount. All parties agree to use their best efforts to resolve disputes in a timely manner.
Quadrigae shall resolve billing disputes by issuing adjustments for the full disputed amount or shall provide acceptable evidence that the disputed amount should not be adjusted.
Adjustments shall be posted on the next applicable invoice from date of resolution.
Escalation for dispute resolution will be directed to CALNET 3 CMO if either party deems necessary.