How do I escalate my equipment or service problem?
Quadrigae provides three levels of support:
1) Customers should first attempt to resolve issues by contacting Quadrigae Customer Support using any of the following methods:
a. Primary Phone: (800) 204-1869
b. E-Mail: support@quadrigaeglobal.com
c. Alternate Phone/Text Message: (814) 691-5913
2) For urgent technical issues after normal Quadrigae support hours (7am to 7pm Pacific Time) customers may call the Network Operations Center (NOC) at (703) 367-0120.
First Tier Escalation:
HelpDesk Support Phone/Fax: (800) 204-1869
E-Mail: support@quadrigaeglobal.com
Second Tier Escalation:
Allen D. Stossel, Director of Operations Mobile Phone/Text Message: (814) 691-5913
E-Mail: allen.stossel@quadrigaeglobal.com
Third Tier Escalation:
Christine D. Stossel, Executive Vice President Moble Phone/Text Messaging: (714) 350-8799
E-Mail: christine.stossel@quadrigaeglobal.com