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How do I escalate my equipment or service problem?

Quadrigae Global Enterprises Posted on October 21, 2017 by astosselOctober 22, 2017

Quadrigae provides three levels of support:

1) Customers should first attempt to resolve issues by contacting Quadrigae Customer Support using any of the following methods:

a. Primary Phone: (800) 204-1869
b. E-Mail: support@quadrigaeglobal.com
c. Alternate Phone/Text Message: (814) 691-5913

2) For urgent technical issues after normal Quadrigae support hours (7am to 7pm Pacific Time) customers may call the Network Operations Center (NOC) at (703) 367-0120.

First Tier Escalation:

HelpDesk Support Phone/Fax: (800) 204-1869

E-Mail: support@quadrigaeglobal.com

Second Tier Escalation:

Allen D. Stossel, Director of Operations Mobile Phone/Text Message: (814) 691-5913

E-Mail: allen.stossel@quadrigaeglobal.com

Third Tier Escalation:

Christine D. Stossel, Executive Vice President Moble Phone/Text Messaging: (714) 350-8799

E-Mail: christine.stossel@quadrigaeglobal.com

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